Terms and conditions of sale
Last updated: October 2026
1.Who we are
The website dubaitourisme.com (Dubai Tourisme) is operated by DTF FZC, a Free Zone Company of Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
Business licence No. 4311233.01 (formation No. 4311233), issued on 21 February 2024 by the Sharjah Publishing City Free Zone Authority. Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
Licensed activities: arranging tours, reservation services, sale of leisure tickets, visitor assistance and tourist guide activities.
Contact: WhatsApp +971 50 593 2700 · contact@dubaitourisme.com
2.Scope
These terms apply to every booking made on the website or by WhatsApp. By ticking the "I accept the T&Cs" box, then confirming the booking and paying for it, the customer acknowledges having read and accepted them. The terms that apply are those in force at the time of booking.
3.Prices and payment
Prices are shown in United Arab Emirates dirhams (AED), per person or per group depending on the activity. They include the services described on the activity page; transfers are included only when the page says so.
Payment is made online by bank card through the secure Stripe platform. Dubai Tourisme does not store any card data. An invoice is provided on request.
4.Booking and confirmation
Every booking must be made at least 24 hours in advance. After payment, the customer receives a confirmation email containing a booking reference (for example DT-AB12CD34).
Times and the meeting point are confirmed on WhatsApp: the customer sends the booking reference to complete the organisation of the activity.
5.Principle: activities are non-refundable
Except in the cases provided for in article 7, all activities sold on this website are non-refundable, whatever the situation: cancellation or change by the customer, no-show, late arrival, illness, personal emergency, change of travel plans or any other reason. The price paid remains fully due.
6.Ticketing: no refund
All ticketing (entrance tickets to parks, theme parks, water parks, attractions, observation decks, museums, aquariums and shows, in Dubai and Abu Dhabi) is non-refundable, without exception, including when cancellation is requested more than 48 hours in advance.
7.Transfers, guided tours, safaris and cruises: cancellation fees
For airport – hotel transfers, guided tours, safaris and boat cruises, the customer may request cancellation of the booking at the latest 48 hours before the scheduled time of the activity.
In that case, cancellation fees of up to 50% of the booking price are retained; any balance is refunded.
After this deadline (less than 48 hours before the activity) or in case of no-show, the booking is no longer refundable. The cancellation request must be sent by WhatsApp or by email, quoting the booking reference.
8.Changing the date
For some activities, the date of a booking can be changed, subject to availability. To find out whether this is possible, the customer must contact us by WhatsApp or by email, quoting the booking reference. No change is guaranteed.
9.Cancellation insurance
Customers who have taken out cancellation insurance may claim a refund from their insurer or their bank. Dubai Tourisme will provide, on simple request, a detailed invoice of the booking.
Please ask by WhatsApp or by email, quoting the booking reference. Any reimbursement depends solely on the customer's insurance policy.
10.Right of withdrawal
Leisure activities provided on a specific date are not subject to the 14-day right of withdrawal (Article L221-28, 12° of the French Consumer Code). By confirming a booking, the customer acknowledges this.
11.Punctuality and participation requirements
Customers must be ready at the agreed time and place. In case of delay or no-show, the activity is considered as provided, with no refund.
The age, height, health and safety requirements shown on the activity page must be respected; being refused access for failing to meet them does not give right to any refund. Some activities depend on weather conditions: the programme may be adapted for safety reasons.
12.Complaints
Any complaint must be sent by WhatsApp or by email, quoting the booking reference, as soon as possible after the activity.
13.Personal data
The information provided (name, phone, email, hotel) is used only to process and organise the booking: confirmation, times, contact and invoice.