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Frequently asked questions
Booking and paying
How do I book an activity on Dubai Tourisme?
Choose your activity, enter your preferred date and your details, add it to the cart, then pay online. You can also write to us on WhatsApp at +971 50 593 2700. Bookings must be made at least 24 hours in advance.
Is online payment secure?
Yes. Payment is processed by Stripe, an international payment provider. We never see your bank card details.
Which currency are prices in?
Prices are shown in United Arab Emirates dirhams (AED), per person or per group depending on the activity.
Can I get an invoice?
Yes, an invoice is available on request. If you have cancellation insurance, we can also provide the invoice so you can claim a refund from your insurer.
Tickets and confirmation
How and when do I receive my tickets?
After your payment, you receive a confirmation email with your booking reference. Then contact us on WhatsApp with this reference: you receive your tickets and all practical information within a few hours.
How quickly do you reply on WhatsApp?
Usually within a few hours. For quote requests, such as airport transfers, the reply is announced within 2 hours.
Do I need to print my tickets?
In most cases, an electronic ticket on your phone is enough. We specify this for each activity.
Cancellation, refund and date change
Can I cancel or get a refund?
The ticketing part is non-refundable. Airport and hotel transfers, guided tours, safaris and boat cruises may have cancellation fees of up to 50%, up to 48 hours before the activity at the latest; beyond that, the booking is no longer refundable. The full conditions are in our terms and conditions.
Can I change the date of my activity?
Yes, subject to availability, for some activities. Contact us on WhatsApp to see what is possible.
What if I have cancellation insurance?
We can provide you with the invoice for your booking so that you can claim a refund from your insurance.
Children, rates and accessibility
From what age does a child pay?
It depends on each activity and is shown on its page. Examples: Burj Khalifa is free under 3; Burj Khalifa + Aquarium combo, child rate from age 4; safari, child rate from 4 to 10.
My child is under 4, can we do a safari?
Yes, with a private 4x4 arranged on request. Write to us on WhatsApp.
On site in Dubai
Do you speak French?
Yes. Our team is French-speaking and answers on WhatsApp. Depending on the activity, guides or drivers on site speak English.
Are hotel transfers included?
Safaris include the round-trip transfer from your hotel. For other activities, it may be optional or not included: this is specified on each page. Our airport transfer is offered on quote.
Which activities are closed or under works?
We keep a page up to date: what is closed in 2026.
How can I contact you?
By WhatsApp at +971 50 593 2700 or by email at contact@dubaitourisme.com.
Another question?
Our French-speaking team answers you on WhatsApp.
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